"Everything You Need to Know About Hiring our Light-Up Letters in Gloucestershire, the Cotswolds & Beyond"

A little bit about us if you're new here! We are a family run company that specialises in making large light up letters and creating showstopping installations in the south west!

Here are our most frequently asked questions all in one spot! Everything you need to know about hiring our large light up letters, numbers and neons in Gloucestershire.

How do I book your light-up letters?

Booking with Alana’s Love and Penelope’s Parties is simple! Just contact us via our website, or email us at alanas.lightup.love@gmail.com.

Once we confirm availability for your date, we’ll send over our terms and conditions, which include all payment details.

📱 You can also find us on Instagram, TikTok, and Facebook, head over there to check out our style and get inspiration on how we can light up your wedding or event.

Do I have to pay everything up front?

Not at all. To secure your light-up letter hire, we just need a 50% non-refundable booking fee. The remaining balance isn’t due until one month/week before your event. We'll even send you a reminder, so no need to worry with everything else on your to-do list!

What size are your light-up letters and numbers?

Our light-up letters are 3ft 4in tall and our numbers are 4ft tall.

These sizes are perfect for both:

• Large dance floors and venues

• Cosy country homes or teepees with lower ceilings

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We designed the LED letters slightly smaller than standard, and clients love how versatile and eye-catching they are especially when paired with our taller numbers.

Are the letters PAT tested and insured?

Yes! All our equipment is PAT tested and we are fully insured. Certificates are available upon request and often needed by venues, just ask.

Can the letters be moved during the event?

Yes, as long as the venue allows it and it’s done carefully. Some clients like to use the letters in the ceremony or drinks reception area first, then move them to the dance floor later.

Most venues will move them around for you but if not we can show your planner or coordinator or someone in your party how to safely move them.

Can the light-up letters be used outside?

Absolutely! Outdoor letter hire can look magical! However, there is a reason most companies don't allow this. It depends on the weather. If rain or wind is forecast, please have a backup indoor location ready.

How many letters and numbers do you have?

LOADS! We’ve got over 60 letters and numbers, and we’re always adding more.

If we don’t have what you need, we can custom-make it here in our Gloucestershire workshop!

How are the letters delivered?

We offer:

• Full service – we deliver, install, and collect the letters so you can relax. We’ll arrange everything with you or the venue beforehand so it’s all taken care of on the day.

• Dry hire – you collect and return the letters yourself for a discounted rate.

Where do you deliver from, and is there a delivery charge?

We’re based in Stroud, Gloucestershire.

• Free delivery within 20 miles

• Delivery up to 60 miles available for a small extra charge

• After 25 miles, a minimum delivery charge applies

Get in touch with your venue location and we’ll give you an exact quote.

What happens if I need to cancel?

If you cancel:

• The 50% booking fee is non-refundable

• If cancellation is within one month of your event, the full amount is non-refundable

We understand life doesn’t always go to plan. If something comes up, please reach out—we always try to work with you for a fair outcome.

How long is the hire period?

Standard hire is up to 24 hours, but if you need the items for longer (e.g. a weekend hire), just let us know, we’re happy to help.

What if the letters get damaged?

We photograph the letters once they’re set up at your venue. We only ask for a damage deposits for marquee weddings. If anything is broken, we’ll:

• Send photos

• Provide an itemised bill

• Request payment within 4 weeks

Do you only do weddings?

Nope! Our light-up letters are perfect for all celebrations:

• Weddings

• Birthdays

• Anniversaries

• Corporate events

• Baby showers, hen parties and more

If there's a party, our props want to be there! Click the link to check out our blog all about parties!

How do you run this business with four children?!

Haha, we’re often asked this! The answer: lol by being a logistics queen!.

We’re a proud family-run business and wouldn’t change it for the world. Curious to know more? Check out our blog for a behind-the-scenes look at Alana’s Love and Penelope’s Parties: Blog!

Is it just letters and numbers you hire?

Not at all! We also offer:

• Neon signs

• Floral installations

• Disco balls

• Rustic props

• Lanterns, candles, and tassels

• Draping and backdrops

  
  

Let us know your theme or colour palette and we’ll create a show-stopping installation tailored to your event.

If you have any questions about lighting, light up letters, or want to check availability for your wedding date, just drop us a message or leave a comment below, we’d love to chat!

All our love from this small family business, Alana’s Love and Penelope’s Parties,

Charlotte, Chris, Alana, Penelope, Rory and Madison XXxxxx

‘Alana’s Love’ & ‘Penelopes Parties’ - lighting up weddings with our large light up letters in Gloucestershire, the Cotswolds & Beyond!

"The light up numbers really made my husband’s 40th birthday dinner special. Thankyou Charlotte for an amazing service as always. Will be recommending and using you in the future" - Sophie

Book Here!

Shout outs to suppliers and venues featured in the images:

 Ampersand Memories - Vikki Kelly Photograpy - Matara